Torsena (“we,” “us,” or “our”) operates this website and all related services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, place an order, or otherwise interact with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal information we collect

Information you provide — Name, email address, shipping and billing address, phone number, and payment information when you place an order or create an account.

Transaction information — Products you view, add to your cart, or purchase, along with order history and correspondence with our support team.

Automatically collected information — IP address, browser type, device information, and usage data such as pages visited and time spent on the website. This data is collected through cookies and similar technologies.

We do not collect or store information about how you use the products you purchase. Our products are sold strictly for research purposes, and we do not monitor, track, or request information about product application or end use.

How we use your information

Order fulfillment — To process your orders, arrange shipping, handle returns, and communicate order status updates.

Customer support — To respond to your inquiries, resolve issues, and maintain our relationship with you.

Website improvement — To understand how visitors use our website so we can improve functionality and user experience.

Security — To detect and prevent fraud, unauthorized access, and other security issues.

Legal compliance — To comply with applicable laws, regulations, and legal processes.

How we share your information

We may share your personal information with the following parties.

Hosting provider — Our website is hosted by o2switch (SAS, Clermont-Ferrand, France), which processes data on our behalf to provide hosting services.

Payment processors — Payments are processed by your bank (for SEPA bank transfers) and by CoinGate UAB (for cryptocurrency payments). We do not store your full payment details on our servers.

Shipping carriers — Carrier services such as Colissimo and other postal operators receive your shipping address to deliver your order.

Legal requirements — When required by law, subpoena, court order, or to protect our rights, safety, or property.

Business transfers — In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to provide essential functionality, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings or via our cookie consent banner. Disabling certain cookies may affect website functionality.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, and resolve disputes. When your data is no longer needed, we will securely delete or anonymize it.

International transfers

Your personal information is processed primarily within the European Union. Where transfers to countries outside the European Economic Area occur (for example, certain service providers), we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses to ensure adequate protection of your data.

Your rights

Under the GDPR and applicable French law, you have the following rights regarding your personal information.

Access — Request a copy of the personal information we hold about you.

Correction — Request that we correct inaccurate or incomplete personal information.

Deletion — Request that we delete your personal information.

Portability — Request a copy of your data in a portable format.

Objection — Object to our processing of your personal information for certain purposes.

Withdraw consent — Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at info@torsena.com. We will respond within 30 days as required by applicable law. We may need to verify your identity before processing your request.

If you are unsatisfied with our response, you have the right to lodge a complaint with the French data protection authority, the CNIL (Commission Nationale de l’Informatique et des Libertés).

Age restriction

Our website and products are intended for individuals aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

Data controller

For the purpose of applicable data protection laws, Torsena is the data controller of your personal information.

Last updated: April 29, 2026